Refund policy
Delivery -
United Kingdom
Standard shipping costs £3.40 for orders below £25 and is free for orders of £25 or more.
Express shipping costs £4.95 for orders below £25, or £2 for orders of £25 or more.
United States
International Tracked & Signed shipping costs £15. Free international shipping is available for orders of £100 or more. These rates also apply to United States Minor Outlying Islands where available at checkout.
Europe
International Tracked & Signed shipping costs £12. Free international shipping is available for orders over £100 to the following destinations:
Austria, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Australia
Royal Mail International Tracked shipping costs £15. Free international shipping is available for orders of £100 or more.
Canada, Mexico, Saudi Arabia, Singapore and United Arab Emirates
International Tracked & Signed shipping costs £15. Free international shipping is available for orders of £100 or more.
Brunei
International Tracked & Signed shipping costs £36.03.
Enter your delivery address at checkout to see the shipping services available for your order. The rates above apply where the relevant service is available at checkout.
For full delivery details, please see our shipping policy.
Returns -
We offer a full refund or exchange on unused and unopened items returned in their original, sealed packaging within 30 working days of purchase.
Due to hygiene and safety reasons, we do not accept returns on:
- Fragrance sprays that have been opened or used.
- Fragrance oils (including custom-filled bottles in clear or crystal bottles).
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at forestoud@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at forestoud@gmail.com and send your item to: ForestOud, Unit 14, Booth House Trading estate, Greater Manchester, OL9 7TU
Shipping
To return your product, you should first contact us and then mail your product to the address provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.